Amazon charges you for returns that never arrived
Every month Amazon deducts returns your warehouse never received, that arrived incomplete, or that arrived damaged. You can dispute them one by one in Vendor Central — or have it done for you.
The money is lost by never claiming it
Disputes are rarely lost — they are simply never filed. Reconciling the remittance against returns and shipments, line by line, is work nobody has time for every week.
- Returns deducted on the remittance that the warehouse never received.
- Units arriving incomplete, missing accessories, or empty.
- Stock flagged as damaged that arrives in perfect working order.
- Dispute windows closing while the case still sits unopened.
How it works
- 01
Pull your data
A small program runs on your own computer and signs in to Vendor Central with your credentials, over your own connection. It downloads remittance, shipments and returns.
- 02
Find what is claimable
The dashboard reconciles all three and shows which returns can be disputed and on what grounds, sorted by value — the biggest recoveries first.
- 03
File the disputes
You pick which ones. The program files them in Vendor Central with the correct reason code and the supporting document Amazon has required since 2026.
Your credentials never leave your machine
Most tools like this ask for your Amazon username, password and two-factor code so they can store them on their servers. We could not do that even if we wanted to: there is nowhere to put them.
What signs in to Vendor Central is a program on your computer, using credentials encrypted on your own disk and your usual IP address. All the dashboard ever receives is your returns and dispute data.
That matters for two reasons. A breach on our side cannot expose your Amazon account. And your account never shares an IP address with dozens of vendors you have never met.
Results on our own account
- disputes approved
- 66 of 66disputes approved
- recovered
- €6,022recovered
- March to July 2026
- 5 monthsMarch to July 2026
Figures from the vendor account the tool was built on. Your results depend on your operation and on what Amazon is charging you.
Frequently asked questions
What do I need to start?
An Amazon Vendor Central account with access to remittance, shipments and returns, and a Windows computer to install the program on. Nothing else.
Can it file disputes without me knowing?
No. It only files the disputes you have selected in the dashboard, and it generates the supporting document for each one so you can review it first.
What if Amazon changes their site?
It happens, and when it does the program stops working until it is updated. That is exactly why the analysis lives in the dashboard and not on your machine: seeing what you can claim does not depend on Amazon leaving their pages alone.
Is automating Vendor Central allowed?
Amazon’s terms of use do not provide for automated access. It is your account and your call — we say so up front rather than burying it in the small print.
What does it cost?
There is no public price yet. We are running the tool with real vendors before opening it up. Leave your email and we will tell you when we do.
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